Shipping policy

Shipping Policy

Last updated: September 30, 2026

Where we ship from
All orders ship from Southern California, USA.

Processing time
Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. holidays). During product drops, holidays, and peak season, processing may take a little longer. If an item has a different ship date, such as a pre-order, that date is shown on the product page and applies to your whole order unless you place separate orders.

Shipping rates
Shipping rates and delivery options are calculated at checkout based on your address and the items in your cart. Any free-shipping offer that applies will be shown at checkout.

United States
We ship to all 50 states, U.S. territories, and APO/FPO/DPO addresses. Most domestic orders arrive within 2–8 business days after they ship.

International
We ship to the countries available at checkout. International orders typically arrive within 7–21 business days after they ship, though customs processing can add time.

Duties, taxes, and import fees
International orders may be subject to duties, taxes, and import fees charged by the destination country. Unless these charges are shown and collected at checkout, they are the recipient's responsibility. If an international package is refused, we'll refund the order total minus the original shipping and any return shipping charges.

Order tracking
When your order ships, you'll receive an email with a tracking number. Please allow up to 24 hours for tracking to update.

Address accuracy
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us as undeliverable, we'll contact you to arrange reshipment at your cost or a refund minus shipping charges.

Lost, stolen, or delayed packages
If your tracking hasn't updated for 10 business days, or your package shows as delivered but you can't find it, email us at info@plushitos.com within 30 days of the ship date. We'll work with the carrier to locate it and help with a claim. Once a carrier marks a package as delivered to the address provided, we're not able to guarantee a replacement, but we'll always do our best to help.

Damaged in transit
If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging, and we'll make it right (see our Refund Policy).

Questions
Contact us at info@plushitos.com or +1 323-707-7948.